FAQs
Frequently Asked Questions
How can I contact Absorba?
You can contact our support team at:
We aim to respond within 24–48 business hours.
Where do you ship?
We currently ship within the United States.
How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery time is 9–15 business days.
Can I change or cancel my order?
Orders can be changed or canceled within 12 hours of placing the order.
After this time, the order may already be in processing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email.
You can track your order anytime using our tracking page.
What if my item arrives damaged or incorrect?
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.
Include your order number and a photo of the issue, and we will assist you.
What is your return policy?
We offer a 30-day return policy. Customers are responsible for return shipping costs unless the item is defective or incorrect. We do not charge restocking fees.
To initiate a return, please contact our support team for instructions.
When will I receive my refund?
Refunds are processed within 5–10 business days after the returned item is received and inspected.